spama sets the ETA on a ticket to be 'spam', and then resolves it. We can later look through and calculate how much of our ticket traffic is spam. There's an equivalent =spams= command for condor-support.
+If it looks like a given spammer is hitting us repeatedly with the same source email address, consider adding them to /p/condor/home/rust/scripts/filter_mail. Search for "spam" to find them.
+
{subsection: Merging tickets}
If, instead of responding to the last message you sent them, a user decides to send a new RUST query pertaining to an already-open ticket, you can merge the two:
