Ticket types are configurable. *: *Status* describes the current state of the ticket. Possible states are also configurable. -*: *Fixed Version* is the earliest released version that has (or will have) the new code. A new, open, or stalled ticket uses this field to indicate the release we would like to include the fix for. A resolved ticket should indicate which release actually included the fix. Format released versions as "vXXYYZZ" - note starting 'v' and zero-padding. So 7.4.1 would represented as v070401. -*: *Severity* defines how debilitating the issue is. A scale from one to five -is used, with one being most critical. +*: *Fixed Version* is the earliest released version that has (or will have) the new code. A new, open, or stalled ticket uses this field to indicate the release we would like to include the fix for. A resolved ticket should indicate which release actually included the fix. Format released versions as "vXXYYZZ" - note starting 'v' and zero-padding. So 7.4.1 would represented as v070401. If this field contains a single digit, it's an old Severity value; feel free to reset it as appropriate. *: *Priority* decribes how quickly the ticket should be resolved. This isn't necessarily related to *Severity* (i.e. a serious bug in a non-operational product isn't always high priority).
